Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

What are Fannie Mae's photo requirements when performing initial and ongoing exterior property preservation services?

In addition to the servicer’s own photo requirements and Fannie Mae’s general photo requirements, the following are required when performing initial and ongoing exterior services:

  • Photos of rekey/lockboxes, fence and outbuilding locks.
  • Photos of contractor/servicer posting.
  • Before and after of right and left side of the property from a distance to obtain full view of the sides.
  • Before and after of the front of the property from street to obtain full view.
  • Before and after photos of back of the property showing entire back yard, behind any outbuildings and view from back of home and facing home.
  • Before, during and after photos clearly showing all exterior services completed as defined in this Property Preservation Guide.
  • During photos must include removal/haul away photos of all existing/old materials, if applicable, i.e., debris shown in truck beds, dumpsters, trailers, etc.
  • Photos of any damages unable to address within the allowable. 

For additional information please see: Property Preservation Matrix and Reference Guide, Section 2, Technology and Photos.

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing

Try Ask Poli

Related Articles

How should the servicer notify Fannie Mae of a property preservation matrix code violation for a property in REO?

If the servicer receives a code violation or otherwise determines a property is in disrepair and the property is in Fannie Mae's REO inventory, The...

Read more

What if the servicer has a question that they cannot find an answer to in the Property Preservation Matrix and Reference Guide?

Throughout this Property Preservation Guide, it is not possible to provide guidance or expectations on every possible situation a servicer may encounter....

Read more

What are the Property Preservation Matrix requirements for property maintenance?

The servicer is required to maintain the interior and the exterior of the property year round. Fannie Mae provides the servicer with allowable thresholds...

Read more

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to