Servicing Guide

Published October 14, 2020

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How should the servicer submit property preservation bids if mortgage loan information is not available in HomeTracker?

In the event the loan is not available in HomeTracker, the servicer must submit bids with the required information found in Property Preservation Request for Repair (Form 1095) and include all necessary photo attachments to property_preservation@fanniemae.com.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 2, Technology and Photos

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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