Servicing Guide

Published September 9, 2020

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How should bids for property preservation be submitted to Fannie Mae?

HomeTracker® is the required method of submission for all over allowable bids. This system is specifically designed to streamline work processes and facilitate communication between Fannie Mae and the servicers. HomeTracker allows the servicer to search property information, submit bids, receive responses, track history, and print bids for files along with other functionality. The servicer must request access to HomeTracker by following the procedures in Requesting Fannie Mae Approval for Property Preservation and Maintenance in Servicing Guide F-1-08: Managing Foreclosure Proceedings or by contacting their servicer HomeTracker administrator. Any questions about the HomeTracker process can be sent to: property_preservation@fanniemae.com.

For additional information please see: Property Preservation Matrix and Reference Guide, Section 2, Technology and Photos

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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