Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

View All Servicing Policy Updates

Download PDF

Hint: Ask in a form of a question.

For best results, pose your search like a question.

What actions must the servicer complete when referring a balloon mortgage loan to a law firm for bankruptcy proceedings?

The following table lists actions to be completed by the servicer when referring a balloon mortgage loan to a law firm for bankruptcy proceedings.

The servicer must…

Determine whether the balloon maturity date will occur while the bankruptcy action is pending. This includes any repayment period under a confirmed reorganization plan.


Inform the law firm of the approaching balloon maturity date when it refers the case.


Contact the applicable mortgage insurer to confirm whether the bankruptcy proceedings will have any effect on the MI coverage if they continue beyond the balloon maturity date.

Note: This is particularly important in connection with a Chapter 13 bankruptcy since the confirmed reorganization plan may permit the mortgage debt to be paid over a five-year period.

For more information please see: E-2.3-05: Bankruptcies Involving Balloon Mortgage Loans.

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing

Try Ask Poli

Related Articles

E-2.2-03: Managing Chapter 12 Bankruptcies (11/12/2014)

Because there will not be many Chapter 12 filings for all Fannie Mae mortgage loans, each case must be handled according to its specific circumstances....

Read more

E-2.2-04: Managing Chapter 13 Bankruptcies (11/12/2014)

This topic contains the following: General Servicer Responsibilities  Processing Pre-Petition and Post-Petition Payments  Servicing the Mortgage...

Read more

E-2.3-01: Identifying Abusive Filers (11/12/2014)

If the servicer’s records reflect other bankruptcy filings by the borrower, it must refer the case to a law firm immediately and ensure the referral...

Read more

Have guide questions? Get answers to all of your policy questions, straight from the source.

Get Started
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.

Email Us
If you still have Technical Support questions, feel free to