Servicing Guide

Published September 9, 2020

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Loan Servicing Data Utility (LSDU) User Guide 08/07/2020 (LSDU Overview)

LSDU Overview

Benefits

Browser Requirements

Support 

Fannie Mae’s Loan Servicing Data Utility (LSDU) is a suite of self-service tools providing a near real-time view into Fannie Mae loan data and data exceptions. LSDU provides access to over 90 key investor reporting loan data elements through a user interface (UI).

Benefits

  • Enables servicers to continuously reconcile their loan and cash positions with Fannie Mae.  

  • Reduces the time it takes servicers to research and resolve data exceptions.

  • Improves the accuracy and quality of the investor reporting processes.

Browser Requirements

For optimal performance, the preferred browser for LSDU is Google Chrome.  Following is a list of acceptable browsers:

  • Google Chrome (PREFERRED)
  • Microsoft Internet Explorer
  • Microsoft Edge
  • Firefox
  • Safari

Support

For help with LSDU, servicers should call 1-800-2FANNIE (1-800-232-6643), contact their assigned Fannie Mae customer account team, or send an email to future_of_servicing@fanniemae.com

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.