When reviewing a Hard or Soft reject, determine if the LPI and UPB that were reported are accurate. Evaluate the Principal and Interest figures for accuracy. Determine the root cause for the discrepancy. If there is not a thorough understanding or for more assistance, please email firstname.lastname@example.org.
A valuable Training Tool that may assist with reject resolution can be found at the following link, https://www.fanniemae.com/content/recorded_tutorial/hard-and-soft-rejects-elearning.