Servicing Guide

Published September 9, 2020

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Guide Resources

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You can also download the printable ~800 page PDF, which include links.

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How should I resolve hard rejects according to the Investor Reporting Manual?

When reviewing a Hard or Soft reject, determine if the LPI and UPB that were reported are accurate. Evaluate the Principal and Interest figures for accuracy. Determine the root cause for the discrepancy. If there is not a thorough understanding or for more assistance, please email master_servicing@fanniemae.com.

A valuable Training Tool that may assist with reject resolution can be found at the following link, https://www.fanniemae.com/content/recorded_tutorial/hard-and-soft-rejects-elearning.
 

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.