Servicing Guide

Published September 9, 2020

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How does a servicer report a shortage or surplus in the Fannie Mae investor reporting system?

A shortage or surplus in the Fannie Mae investor reporting system represents the cumulative difference between:  

  • the cash the servicer remitted to Fannie Mae, and  
  • the interest and principal the servicer reflected in its monthly loan-level reports as being applied to the portfolio mortgage loans serviced for Fannie Mae.

Unreconciled shortages are payable to Fannie Mae. The following table provides the servicer with instructions for the reconciliation of a shortage. 


 
Unreconciled surpluses are income items for Fannie Mae. The following table provides additional information to the servicer regarding surpluses. 
 
When a shortage or a surplus meets certain criteria, servicers are required to provide a detailed explanation of the cause and how it is being cured.
 
For more information see Investor Reporting Manual Chapter 1, General Requirements.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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