Servicing Guide

Published September 9, 2020

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Our external auditor needs to get our investor reporting portfolio data confirmed, where do they send the request?

A servicer may instruct its external auditors to contact Fannie Mae directly about providing confirmation of the servicer's portfolio composition and outstanding balances as they are carried in Fannie Mae's records. Fannie Mae will respond to such requests as promptly as possible although there can be a delay of up to one month. The request for audit confirmation must be sent to: Investor_Reporting_Group_Mailbox@FannieMae.com.

All requests for audit confirmations must include the information shown in the following table. 

 

Requirements for Audit Confirmation Requests 

 

The servicer's name and address.

 

An authorized signature of an officer of the financial institution.

 

The servicer's 9-digit Fannie Mae lender identification number.

 

The name and telephone number of the auditor's contact person (either with the servicer's institution or auditor).

 

The effective date for the confirmation.

 

For more information see Fannie Mae Investor Reporting Manual Chapter 1, General Requirements.

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