Servicing Guide

Published October 14, 2020

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Servicer Expense Reimbursement Job Aid (10/01/2020) Helpful Information

Helpful Information 

The information below is provided as helpful tools for servicers.  

Line Item Search Tool (LIST)

Black Knight, Inc. (BKI) Desktop Batch Upload Function
Fannie Mae Learning Center
Fannie Mae Servicing Solutions
Inquiry Response Tool (IRT)
Expense Reimbursement Dashboard
Common Exceptions in Claims

Line Item Search Tool (LIST)
The LIST provides a simplified search capability which enables users to perform a keyword search for all expense reimbursement line item categories and subcategories. The tool displays both current and past categories and subcategories found in the LoanSphere Invoicing Application.
Access the tool
Take the training

Black Knight, Inc. (BKI) Desktop Batch Upload Function

BKI Desktop has “Batch Upload” functionality that allows servicers to submit multiple claims in a batch versus individually. “Batch Upload” functionality and access are provided through PowerCell, the BKI support arm. To access “Batch Upload” functionality, the servicer should contact PowerCell via the information provided below or call their primary BKI support contact.

https://www.blackknightinc.com/support    

  • Phone:

904-854-3100, option 4, then 1

  • Email:

Servicing.Support@bkfs.com


Fannie Mae Learning Center

The Fannie Mae Learning Center offers training information on the single-family business portal designed with the user in mind. www.fanniemae.com/singlefamily/learning-center#

Fannie Mae Servicing Solutions

The Fannie Mae Learning Center offers training information on the single-family business portal designed with the user in mind: www.fanniemae.com/singlefamily/learning-center or call 1-800-2FANNIE (1-800-232-6643). Click here for a guide to the menu selections on 1-800-2FANNIE.

InquiryResponseTool(IRT)

The InquiryResponseTool(IRT) portal is used to respond and track inquiries related to expense reimbursement claims.  

This tool is used for questions related to:

  • Expenses: denied, curtailed, or pending
  • Unclear instructions around a claim submission
  • System issues

Link to the tool: https://fanniemae.decisionreadysolutions.com/

Expense Reimbursement Dashboard

The Expense Reimbursement Dashboard, located on FM Connect, provides additional line of sight into the expense reimbursement process through 24/7 access to self-serve reporting. The Dashboard provides details on claims submitted within LoanSphere Invoicing™ within the last 13 months. The Dashboard provides information on claims and IRT volume and trends, attorney’s Excess Fees and Costs (both pre-approval requests and denial reasons) and claim-type and expense-type curtailment and denials rates.

To obtain access to the Expense Reimbursement Dashboard:  

1.  Request access to FM Connect.
2.  Request access to the Dashboard reporting.

For more information on how to obtain access and other frequently asked questions, review the FAQs | Expense Reimbursement Dashboard located on the Fannie Mae Servicer Expense Reimbursement site.

Common Exceptions in Claims

Claim decisioning, including determining if a claim is eligible for auto-approval, is based on whether there are exceptions triggered for review.  If no exceptions are triggered, the claim is eligible for auto-approval. A claim with one or more exceptions requires manual intervention prior to decisioning.  
The Expense Reimbursement Dashboard Exception Dictionary contains information on exceptions and, if it is visible on the claim to the servicer, provides actions to remedy the exception. Generally, an exception is not visible to the servicer when it can be overriden only by Fannie Mae internal validation.

 

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Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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