Servicing Guide

Published September 9, 2020

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What is Expenses Straight Through Processing as detailed in the Expense Reimbursement Dashboard and how does it affect me?

Expense Straight through Processing (ESTP) is Fannie Mae’s updated document-free claims reimbursement process. The process allows servicers to submit claims for reimbursement consideration without supporting documentation. Only when requested by Fannie Mae, does the servicer need to provide supporting documentation.

The Straight through Processing Rate reported within the Expense Reimbursement Dashboard shows the rate of “one-and-done” claims submission, meaning the percent of claims submitted and reimbursed without additional servicer intervention on the claim.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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