Servicing Guide

Published November 10, 2020

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Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

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Where can I find definitions of the data and visuals as detailed in the Expense Reimbursement Dashboard?

The Glossary tab within the Dashboard provides details on the definitions and criteria of key data elements. On tabs where an exclamation mark (!) is found, hover over the icon for additional details. 
For additional resources outside the Dashboard, refer to the Exception Dictionary.

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.