Servicing Guide

Published September 9, 2020

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Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

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How do I use filters as outlined in the Expense Reimbursement Dashboard?

The Dashboard utilizes filters, found along the top of the dashboard page, to allow the users to drill down to specific criteria. While Status and Claim Type filters carry over from one tab to another, some filters are specific to the individual tabs or visuals within the tabs.
Hover over an exclamation point (!) on any tab to obtain guidance when a filter doesn’t apply to an entire tab.
 

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.