Servicing Guide

Published November 10, 2020

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What actions are needed if I see the report I need as it relates to the Expense Reimbursement Dashboard, but I don't see any data in the report?

Data in a report is based off of two activities: 1) being assigned a Seller/Servicer number in Technology Manager by your Corporate Administrator (see Q1), and 2) actual activity having taken place for your assigned seller/servicer number(s). If you have the correct assigned seller/servicer numbers and are still not seeing data, check the filters on the report (typically date is filtered to the most recent month) and expand your search.    

N O T E: Individual Seller/Servicer numbers have their own purpose, so be sure you have the correct one assigned to you. For example, if you are assigned only one 9-digit Servicer number but you are looking at a loan delivery report, it is likely that the report will be blank.  

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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