Servicing Guide

Published November 10, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

How do I get access to Fannie Mae Connect, the Expense Reimbursement Dashboard, or a specific report as it relates to the Expense Reimbursement Dashboard?

Access to Fannie Mae Connect and to specific reports is a two-step process and can be obtained following the steps outlined below. 

  • Access to the Fannie Mae Application: An organization’s Corporate Administrator must assign user access to the Fannie Mae Connect application in Technology Manager. They must also assign data folders (Seller/Servicer numbers) to a user in Technology Manager.
  • Access to the Fannie Mae Report Categories: An organization’s Report Administrator must assign Fannie Mae Connect report categories to your profile. A list of report administrators for an organization can be found in the user’s profile on the Fannie Mae Connect Home Page.

Once these steps are completed, a user will be able to access and view data in Fannie Mae Connect.

N O T E: If you are logged into Fannie Mae Connect and are not seeing certain Report Categories, then you do not have access to those particular Report Categories.

 

 

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.