Servicing Guide

Published November 10, 2020

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Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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You can also download the printable ~800 page PDF, which include links.

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Frequently Asked Questions: Expense Reimbursement Dashboard (ERD) - Access to the Dashboard (07/12/2019)

Expense Reimbursement Dashboard

Frequently Asked Questions  

July 12, 2019

The Expense Reimbursement Dashboard report allows servicers to view expenses associated with Fannie Mae loans submitted for reimbursement over the last rolling 13 month period, as well as analyses on statuses, quantity and monetary volumes. This document provides responses to common questions related to the Expense Reimbursement Dashboard.   

Access to the Dashboard

Questions and answers in this section, as well as additional FAQs regarding Fannie Mae Connect, can be found within the Fannie Mae Connect FAQs at https://www.fanniemae.com/content/faq/fm-connect-faqs.pdf

If you still are unable to gain access to Fannie Mae Connect or this specific report after following the directions in this document, please contact Servicing Support Center:   

Email: servicing_solutions@fanniemae.com  

Phone: 1.800.2FANNIE (232.6643), Option 1, then 3

 

 

 

 

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Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

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