Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Reporting COVID-19 Related Forbearance as Part of Reporting a Delinquent Mortgage Loan to Fannie Mae


Fannie Mae Lender Letter LL-2020-02 extends the availability of the forbearance mortgage loan modifications to borrowers impacted by COVID-19. While the instructions below are for manually reporting forbearance related to COVID-19 to Fannie Mae using AMN, the details also apply to bulk file uploads. The existing Delinquency Status Code Reporting processes, reporting timelines and other responsibilities still apply.

  1. Select the Add New Delinquent Loan link from the Delinquency Reporting section.


2. Enter the following:  

  • Seller/Servicer Number Select from the dropdown menu.
  • Loan Number – Enter the Fannie Mae loan number.
  • Status Code– Select 09 – Forbearance
  • Reason Code – Select 022 – Energy – Environment Costs.

 NOTE: This Reason Code is currently defined as Energy – Environment Costs, however, this will be repurposed for COVID-19. For mortgage loans where the servicer would have reported reason for delinquency code 022, Energy-Environment Costs, the servicer must now use reason for delinquency code 007, Excessive Obligations.

  •  Effective Date – Enter the 1st day of the month the forbearance is made effective; the 1st payment due date on the forbearance plan.
  • Completion Date – Enter the 1st day of the month the forbearance is expected to be completed; the last payment due date on the forbearance plan.
  • Forbearance Program Type Code –Select 0 – No Plan.

3. Click Submit.  

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