Servicing Guide

Published September 9, 2020

For best results, pose your search like a question.

Guide Resources

For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

Customers Recommend Ask Poli

AskPoli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Launch Ask Poli  

Download PDF Guide

You can also download the printable ~800 page PDF, which include links.

Download Now

Reporting COVID-19 Related Forbearance as Part of Reporting a Delinquent Mortgage Loan to Fannie Mae

 

Fannie Mae Lender Letter LL-2020-02 extends the availability of the forbearance mortgage loan modifications to borrowers impacted by COVID-19. While the instructions below are for manually reporting forbearance related to COVID-19 to Fannie Mae using AMN, the details also apply to bulk file uploads. The existing Delinquency Status Code Reporting processes, reporting timelines and other responsibilities still apply.

  1. Select the Add New Delinquent Loan link from the Delinquency Reporting section.

 

2. Enter the following:  

  • Seller/Servicer Number Select from the dropdown menu.
  • Loan Number – Enter the Fannie Mae loan number.
  • Status Code– Select 09 – Forbearance
  • Reason Code – Select 022 – Energy – Environment Costs.

 NOTE: This Reason Code is currently defined as Energy – Environment Costs, however, this will be repurposed for COVID-19. For mortgage loans where the servicer would have reported reason for delinquency code 022, Energy-Environment Costs, the servicer must now use reason for delinquency code 007, Excessive Obligations.

  •  Effective Date – Enter the 1st day of the month the forbearance is made effective; the 1st payment due date on the forbearance plan.
  • Completion Date – Enter the 1st day of the month the forbearance is expected to be completed; the last payment due date on the forbearance plan.
  • Forbearance Program Type Code –Select 0 – No Plan.

3. Click Submit.  

Have You Tried Ask Poli?

Poli knows. Just ask.

Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide
content.

Try Ask Poli

Related Articles


AskPoli

Customers Recommend Ask Poli

If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.

Visit Selling and Servicing Guide Communications and Forms

X
Having Issues with Seeing this Page Correctly?

Use Firefox or Chrome   How to do a hard refresh in Internet Explorer
We recommend that you use the latest version of FireFox or Chrome.

Download Firefox
Download Chrome
  A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page.
    Hold the Ctrl key and press the F5 key.
     

Email Us
If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com.