For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.
If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
You can also download the printable ~800 page PDF, which include links.
As set forth in Lender Letter LL-2021-02, Impact of COVID-19 on Servicing , we have communicated temporary policies to enable servicers to better assist borrowers impacted by COVID-19. With Lender Letter LL-2020-07, COVID-19 Payment Deferral (now LL-2021-07),we introduced a new retention workout option, COVID-19 payment deferral. The guidance released in these Lender Letters is in combination with Fannie Mae’s existing loss mitigation policies.
See below for more information on COVID-19:
Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide content.
If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.
| Use Firefox or Chrome | How to do a hard refresh in Internet Explorer | |
|
We recommend that you use the latest version of FireFox or Chrome. Download Firefox Download Chrome |
A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page. | |
| Hold the Ctrl key and press the F5 key. | ||
| Email Us |
| If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com. |
