Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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What is Fannie Mae doing to ensure homeowners can remain in their homes during this critical time?

As set forth in Lender Letter LL-2020-02, Impact of COVID-19 on Servicing, we have communicated temporary policies to enable servicers to better assist borrowers impacted by COVID-19, including suspending foreclosure-related activities until June 30, 2020.  With Lender Letter LL-2020-07, we have also introduced a new retention workout option, COVID-19 payment deferral. The guidance released in these Lender Letters is in combination with Fannie Mae’s existing loss mitigation policies, including forbearance plans for up to 12 months.

Note: This FAQ is from the Fannie Mae COVID-19 Frequently Asked Questions.

See below for more information on COVID-19:

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