Servicing Guide

Published June 10, 2020

The Servicing Guide is organized into parts that reflect how lenders generally categorize various aspects of their business relationship with Fannie Mae. To begin browsing, select from any of the sections below. You may also download the entire Servicing Guide in PDF format.

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Are servicers expected to advance principal and interest (P&I) payments on mortgage loans subject to a forbearance plan?

The servicer must remit P&I on scheduled/scheduled remittance type mortgage loans regardless of whether it receives payments from the borrower, until if and when a loan is purchased out of the MBS trust by Fannie Mae. Upon the loan being purchased out of the MBS trust, Fannie Mae will reimburse the servicer for advances made, usually within one to two business days.

See 4-02, Reporting a Mortgage Loan After Reclassification of the Investor Reporting Manual and Servicing Guide A1-3-06: Automatic Reclassification of MBS Mortgage Loans and F-1-26, Reclassifying or Voluntary Repurchasing an MBS Mortgage Loan for more information.

Note: This FAQ is from the Fannie Mae COVID-19 Frequently Asked Questions.

See below for more information on COVID-19:

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