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FAQs: COVID-19 Servicing (Feb. 2024)

COVID-19 Frequently Asked Questions - Servicing 

 

Updated: Feb 13, 2024

In response to the COVID-19 national emergency, Fannie Mae and Freddie Mac have provided temporary guidance to lenders on several policy areas to support servicing mortgage loans. These FAQs provide additional information on the temporary policies and have been updated in accordance with the retirement of COVID-19 servicing policies as set forth in Lender Letters LL-2023-03, Impact of COVID-19 on Servicing and LL-2023-07, COVID-19 Payment Deferral and Fannie Mae Flex Modification for COVID-19 Impacted Borrowers.

 

 

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