For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.
If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
You can also download the printable ~800 page PDF, which include links.
In response to the CARES Act, Fannie Mae acknowledges that the servicer must report the status of the mortgage loan to the credit bureaus in accordance with the FCRA, including as amended by the CARES Act, for borrowers affected by the COVID-19 pandemic.
For more information, see Lender Letter LL-2020-02, Impact of COVID-19 on Servicing.
See below for more information on COVID-19:
Ask Poli features exclusive Q&As and
more—plus official Selling & Servicing
Guide content.
If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.
| Use Firefox or Chrome | How to do a hard refresh in Internet Explorer | |
|
We recommend that you use the latest version of FireFox or Chrome. Download Firefox Download Chrome |
A hard refresh will clear the browsers cache for a specific page and force the most recent version of a page. | |
| Hold the Ctrl key and press the F5 key. | ||
| Email Us |
| If you still have Technical Support questions, feel free to emailAsk_Poli@fanniemae.com. |
