Consistent with the requirements in Business Continuity and Disaster Recovery in Selling Guide A4-1-01, Maintaining Seller/Servicer Eligibility, we expect sellers and servicers to follow their own business continuity and resiliency plans. The plans must ensure the ability to regain critical business operations in the event of disruption or disaster.
COVID-19 UPDATE:
Find out how Fannie Mae is responding.
Guide Resources
For a comprehensive list of resources such as forms, announcements, lender letters, notices and more.
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AskPoliIf you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
Download PDF Guide
You can also download the printable ~800 page PDF, which include links.
- Doing Business with Fannie Mae
- Escrow, Taxes, Assessments, and Insurance
- Mortgage Loan Payment Processing, Remitting, Accounting, and Reporting
- Providing Solutions to a Borrower
- Default-Related Legal Services, Bankruptcy, Foreclosure Proceedings, and Acquired Properties
- Servicing Guide Procedures, Exhibits, Quick Reference Materials, and Change Control Log
What are Fannie Mae’s expectations of a seller or servicer if its mortgage operation is impacted due to a pandemic?
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Customers Recommend Ask Poli
If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.
Guide Resources
For a comprehensive list of resources such as access forms, announcements, lender letters, notices and more.
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