Servicing Guide

Published September 9, 2020

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What information is required to initiate servicemember protection and relief under military indulgence?

Before granting any military indulgence (which includes any protection afforded to a servicemember by applicable law), the servicer must document the servicemember’s active duty orders using: (i) Fannie Mae’s Request for Military Indulgence (Form 180) or (ii) other sources (such as a report certifying the active duty status for a servicemember from the Defense Manpower Data Center, an organization within the Department of Defense) and other forms such as the Mortgage Assistance Application (Form 710), or equivalent, to document financial and hardship information. While use of Form 180 is optional, it reflects the minimum level of information the servicer must obtain to verify the servicemember’s active duty orders, unless the servicemember is requesting assistance in addition to the assistance that is required under the SCRA.

Note: The servicer is authorized to

  • identify servicemembers who may be eligible for Fannie Mae’s military indulgence by using the Defense Manpower Data Center’s SCRA website database, and

  • proactively inform active duty servicemembers of Fannie Mae’s military indulgence options.

For more information please see: D2-3.4-01: Military Indulgence

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