Servicing Guide

Published September 9, 2020

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How must the servicer handle late charges for borrowers that are eligible for relief under the Servicemembers Civil Relief Act?

If the interest rate of a mortgage loan has been reduced in accordance with D2-3.4-01, Military Indulgence , the servicer must waive the collection of late charges during the period for which the reduced interest rate remains in effect. Also, see D2-3, Fannie Mae’s Home Retention and Liquidation Workout Options for requirements related to waiving late charges for specific workout options.  

For more information see Servicing Guide D2-3.4-01, Military Indulgence.

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If you have additional questions, Fannie Mae customers can visit Ask Poli to get information from other Fannie Mae published sources.

Guide Resources

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Visit Selling and Servicing Guide Communications and Forms

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